Gray Offices is a service provider, or potential service provider, to your business and we care about your data. In order for us to provide you with our outstanding services we need you to opt-in to us holding your data for this purpose. This simply gives us permission to continue doing what we already do.

Who we are?

This website is owned and maintained by Gray Offices. You can write to us at the following postal address Gray Office Park, Galway Retail Park, Headford Road, Galway City, Ireland.

We at Gray Offices respect your right to privacy and comply with the General Data Protection Regulation (GDPR). The purpose of this privacy policy is to outline how we collect, process, store and delete any personal data you provide to us while visiting this website Naturally, if you have any questions regarding this website privacy policy you should contact us by email on or call us on 091 511 400. You can also write to us at our postal address above.

What personal data we collect and why we collect it?

We retain two types of information:

”Personal Data”: this is data that identifies you or can be used to identify or contact you and may include your name, address, email address, telephone number, job title and billing information.

“Non-Personal Data”: like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

“Personal Data”: we collect any Personal Data you provide to us when you complete our contact form online, call our office, subscribe to our newsletter or complete our course assessment form. Any Personal Data you provide to us is processed for the following purposes:

  • to provide you with the relevant services you have enquired,
  • to contact you if required in connection with your enquiry or to respond to any communications you might send to us,
  • to keep you informed of updates to our services via our newsletter,
  • to create your course attendance certificate.

“Non-Personal Data”: we use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design, organise our website and improve the services that we offer to our clients.


When you leave comments or engage in a chat on our website we collect the data shown in the comments form or chat window, and also the visitor’s IP address and browser user agent string to help spam detection.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.


We may provide Non-Personal Data to third parties such as web hosting company, web analytics & online advertising service provider, digital marketing agency, marketing automation platform, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. We will share those data to help us improve and manage the services that we offer effectively and to store data for IT security and for the purpose of our business.

We may provide your Personal Data to third parties such as awarding bodies, employers and training/consultancy partners. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the need for disclosure to a third party will have been notified to you at the time your data is collected and that third party will be bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any funding programme, applicable law, a summons, a search warrant, a court or regulatory order, or other statutory obligations.

What rights you have over your data?

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we amend or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long we retain your data?

Upon your request, we can amend or delete your Personal Data at any time. You can request to be removed from our database by contacting

Updating, verifying and deleting personal data

You can decide of whether or not you wish to receive communications from us. You can unsubscribe from our newsletter or update your communication preferences at any time by using the unsubscribe link in the footer of our newsletter.

You may also inform us of any changes in your Personal Data, and we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you, to request a copy of your personal data or to have your Personal Data updated, amended or removed from our database, please contact us at or call us on 091 511 400.

Changes to the website privacy statement

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your information in the new manner. Your email address (also called a hash) may be provided to Gray Offices services to see if you are using it. The Gray Offices service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.